Egret

Terms of Service

The agreement between the operator of this service and the studio using Egret. It covers the service, what it costs, and what happens to your work if either of us walks away.

These terms are not in force yet. The company they would bind has not been set on this deployment, so what follows describes how the service works and is not yet an agreement with anyone. Nothing below has been reviewed by a lawyer.

1Who this is between

These terms are between the operator of this service and the business that signs up for an account — referred to here as “your studio”. They do not create any agreement between us and your clients. Whatever you promise the people you photograph is between you and them, and nothing here changes it.

2What the service is

Software for running a photography studio: enquiries, clients, projects, scheduling, galleries and email. We host it, keep it running, and store what you put into it.

We do not claim any ownership of your work. Photographs, video, documents, client records and everything else you upload remain yours. We store and serve them so the service can function, and for nothing else — we do not use your work to advertise, to train anything, or to sell to anybody.

3Plans, trials and payment

A new studio starts on the free tier. Paid plans begin with a fourteen-day trial; a card is taken at the start and is not charged until the trial ends. You can change or cancel from Settings at any point before then, and the change takes effect immediately.

Subscriptions renew monthly until cancelled. Cancelling stops the next renewal — it does not refund the period you are in, which you keep to the end of. Payment is handled by Stripe; we never see or hold your card details.

If a payment fails, nothing is switched off immediately. You keep everything your plan includes while we retry and while you fix it. A card expiring on a Friday should not cost you a weekend of work.

4What happens if you stop paying

If a subscription ends, your studio falls back to the free tier. You keep your clients, projects, enquiries, schedule and booking page. What stops is creating new galleries and sending campaigns.

Nothing you have already delivered is switched off. Galleries your clients are already using keep opening for them, and no file is deleted because of a billing problem. Holding a couple’s wedding photographs hostage to an invoice is not a thing we will do.

5Closing your account

You can close your studio at any time from Settings, and any owner can. Closing schedules deletion thirty days out. During those thirty days everything keeps working exactly as it did, your subscription stops renewing, and any owner can call it off.

After thirty days your studio and everything in it is permanently deleted, including every file in storage. That cannot be undone. We keep a small record that a studio existed and was closed — its name, when it was asked for, and when it happened — and nothing of its contents.

You can download a copy of your data at any time, before or during those thirty days, from Settings › Your data. We would rather you left with everything than felt you could not leave.

6What we ask of you

Use the service lawfully. Do not upload anything you do not have the right to, anything unlawful, or anything designed to attack the service or the people using it. Keep your sign-in to yourself, and tell us if you think somebody else has it.

You are responsible for what your studio does with other people’s personal information — your clients’ names, addresses and photographs. We process it on your instructions; the decisions about it are yours.

7What we can do about an account

We can suspend or close an account that breaks clause 6, or that we are legally required to act on. Where we have any choice in the matter we will tell you first, say why, and give you a chance to put it right and to take a copy of your data.

8Availability, and what we do not promise

We work to keep the service available and we do not promise it always will be. Things break, and some of what this depends on is not ours — the list is in the privacy notice.

The service is provided as it is. To the extent the law allows, we exclude implied warranties, and our total liability to you for any claim is limited to what you paid us in the twelve months before it arose. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Keep your own backups. We keep backups for our own operational purposes and they are not a substitute for yours. Your originals should exist somewhere that is not us.

9Changes

We may change these terms. If a change materially affects you we will tell you by email before it takes effect, and if you do not accept it you can close your account under clause 5 and take your data with you.

10Law

The governing law has not been set on this deployment. See the notice at the top of this page.